Returns & Exchanges

At Due West, we want you to be completely satisfied with your premium fashion purchase, which is why we offer a 14-day return window for items in original, unworn condition. Please note that all tags must remain attached and the original receipt must be included for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags and security seals are intact and undamaged.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.